Clinical Supervisor
Join an energetic, patient-focused team! Advanced Medical Imaging is currently seeking an experienced Clinical Supervisor for a full time position at our outpatient imaging center located in Kokomo.
JOB
Summary:
Under the direction of the Administrator, Clinical Manager, or Dir.
of Center Operations, the Clinical Supervisor:
Supervises and coordinates clinical operations of specific areas of the Imaging Department including, but not limited to, equipment, personnel, scheduling, financial, and customer service functions.
Must be skilled & qualified to perform the job duties for areas they manage.
Ensures services are performed in a safe environment in accordance with established guidelines and regulatory requirements.
Serves as part of the imaging center team and seeks as well as provides feedback for improved clinical practice.
ESSENTIAL JOB FUNCTIONS Develops effective and professional relationships with Medical Director and Radiology faculty.
Communicates regularly and involves them in decisions as appropriate.
Performs/ensures proper training, and on going competency, and documentation of such for new employees within area of responsibility, and completes and delivers regular, timely, and meaningful performance feedback, evaluations and goals to direct reports.
Works with and as an extension of the Administrator/Director to oversee/develop and implement programs and strategies which address/ensure:
a.
Proper staffing levels b.
Timely recruitment of a high-quality work force c.
Proper orientation and training of new employees d.
On time completion and delivery of performance evaluations e.
Effective coordination of daily activities.
Works with and as an extension of OIA HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and handoff of required paperwork such as PAFs, PRFs, NURF, I9, Applications, etc.
are submitted within the established timeframe.
Coordinates and/or assists in the coordination of ongoing training for staff, and attends meetings as scheduled.
Provides regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process.
Properly documents feedback discussion as they occur.
Promptly uses and follow the centers Progressive Disciplinary & Standards of Conduct policy and procedure with direct reports when informal coaching is not effective in facilitating the desired change in performance.
Ensures the same for all center level leaders for consistency within the center.
Maintains a current strategy for and documents that all rooms are equipped with necessary supplies and properly functioning equipment, i.
e.
pm schedules, quality control checks, emergency supplies, etc.
, as a part of the center's quality assurance program.
Assists the Administrator, OIA, Medical Director and vendor in the selection and placement of equipment, and the design of work areas.
Accesses and uses available resources, and data to make effective situational judgments/decision that have a significant impact on the management of the center in terms of quality of services provided to customers/patients.
Consistently engages, inspires, and communicates to staff the expectation that they provide exceptional service and experience to patients, peers, and external customers to achieve desired outcome for the organization.
Actively supports organizational goals by establishing regular meetings with direct reports and/or staff to discuss and develop strategies to measure and track results and achieve success within the categories of People, Quality, Growth, Service, and Finance.
Assists in the participation of planning of fiscal year budget and operates areas of responsibility within established budget.
Assists with developing, maintaining, and revising policy and standard operating procedures to ensure content and accurate information is available to staff at all times.
Supports a work environment which promotes cross-training of work responsibilities for all work groups.
Collaborates with the Administrator and/or Director to identify opportunities, and takes action to implement programs within area(s) of responsibility which address quality control and improvement, and streamlining of work to:
a) increase referral volume, b) hardwire best practices to promote exceptional service and experience to patients, peers, and external customers.
Maintains department inventory, monitors supply costs, orders routine supplies, and/or ensures the same of a supervisor or employee that is a direct report.
Attends/participates in company-wide meetings as scheduled.
Works with center staff and center level leaders to hardwire best practices in support of the sales effort and market demand.
Swiftly and consistently acts to resolve operational barriers to accommodating volume growth, and referring provider/patient needs.
Regularly communicates operational opportunities or challenges to sales team.
Ensures imaging areas are equipped with functional emergency equipment and supplies and maintains a constant state of readiness to competently react to and assist nurses and/or physicians in the management of emergency situations.
Performs and documents ongoing quality assurance and quality improvement activities for areas of responsibilities.
May be asked to assume some of the duties of Administrator or Director of Center Operations when the Administrator or Director of Center Operations is unavailable.
Achieves organizational patient satisfaction goal and ensures self and staff demonstrate consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer.
Facilitates prompt follow up and creates action plan to address and implement training and/or other strategies to improve patient satisfaction service line scores.
Responsible for management of staff and functions of designated areas.
Performs all other duties as assigned.
Experience:
Must have five years experience working in medical imaging.
Must have knowledge of all areas of department functions as needed for supervision of staff.
EDUCATION:
Graduate of an accredited program in Radiology, Nuclear Medicine technology, or equivalent in experience.
LICENSE/CERTIFICATION REQUIREMENTS:
Must meet the state licensure requirement for the state in which they practice.
BLS certification within first 60 days of hire.
Radiologic Technologists must be certified by the American Registry of Radiologic Technologist (ARRT) in Radiography and maintain current valid registration from ARRT.
Must also hold an advanced registration through ARRT in another modality or obtain it within their first 12 months of employment.
SKILLS/ABILITIES:
Skill in operation of radiographic equipment as well as applicable ancillary equipment.
Ability to work independently and multitask.
Ability to provide documentation accurately and concisely.
Demonstrates understanding of human cross-sectional anatomy, physiology, pathology, radiopharmacology, and medical terminology.
Knowledge of computer applications, including information and billing systems, keyboard iPI226164641 Recommended Skills Anatomy Basic Life Support Billing Clinical Practices Clinical Works Computer Keyboards Estimated Salary: $20 to $28 per hour based on qualifications.
JOB
Summary:
Under the direction of the Administrator, Clinical Manager, or Dir.
of Center Operations, the Clinical Supervisor:
Supervises and coordinates clinical operations of specific areas of the Imaging Department including, but not limited to, equipment, personnel, scheduling, financial, and customer service functions.
Must be skilled & qualified to perform the job duties for areas they manage.
Ensures services are performed in a safe environment in accordance with established guidelines and regulatory requirements.
Serves as part of the imaging center team and seeks as well as provides feedback for improved clinical practice.
ESSENTIAL JOB FUNCTIONS Develops effective and professional relationships with Medical Director and Radiology faculty.
Communicates regularly and involves them in decisions as appropriate.
Performs/ensures proper training, and on going competency, and documentation of such for new employees within area of responsibility, and completes and delivers regular, timely, and meaningful performance feedback, evaluations and goals to direct reports.
Works with and as an extension of the Administrator/Director to oversee/develop and implement programs and strategies which address/ensure:
a.
Proper staffing levels b.
Timely recruitment of a high-quality work force c.
Proper orientation and training of new employees d.
On time completion and delivery of performance evaluations e.
Effective coordination of daily activities.
Works with and as an extension of OIA HR department to perform local HR responsibilities as needed or directed to ensure established and communicated procedures are followed at the center level, and proper completion and handoff of required paperwork such as PAFs, PRFs, NURF, I9, Applications, etc.
are submitted within the established timeframe.
Coordinates and/or assists in the coordination of ongoing training for staff, and attends meetings as scheduled.
Provides regular, timely and meaningful performance feedback to direct reports during regular meetings & the evaluation process.
Properly documents feedback discussion as they occur.
Promptly uses and follow the centers Progressive Disciplinary & Standards of Conduct policy and procedure with direct reports when informal coaching is not effective in facilitating the desired change in performance.
Ensures the same for all center level leaders for consistency within the center.
Maintains a current strategy for and documents that all rooms are equipped with necessary supplies and properly functioning equipment, i.
e.
pm schedules, quality control checks, emergency supplies, etc.
, as a part of the center's quality assurance program.
Assists the Administrator, OIA, Medical Director and vendor in the selection and placement of equipment, and the design of work areas.
Accesses and uses available resources, and data to make effective situational judgments/decision that have a significant impact on the management of the center in terms of quality of services provided to customers/patients.
Consistently engages, inspires, and communicates to staff the expectation that they provide exceptional service and experience to patients, peers, and external customers to achieve desired outcome for the organization.
Actively supports organizational goals by establishing regular meetings with direct reports and/or staff to discuss and develop strategies to measure and track results and achieve success within the categories of People, Quality, Growth, Service, and Finance.
Assists in the participation of planning of fiscal year budget and operates areas of responsibility within established budget.
Assists with developing, maintaining, and revising policy and standard operating procedures to ensure content and accurate information is available to staff at all times.
Supports a work environment which promotes cross-training of work responsibilities for all work groups.
Collaborates with the Administrator and/or Director to identify opportunities, and takes action to implement programs within area(s) of responsibility which address quality control and improvement, and streamlining of work to:
a) increase referral volume, b) hardwire best practices to promote exceptional service and experience to patients, peers, and external customers.
Maintains department inventory, monitors supply costs, orders routine supplies, and/or ensures the same of a supervisor or employee that is a direct report.
Attends/participates in company-wide meetings as scheduled.
Works with center staff and center level leaders to hardwire best practices in support of the sales effort and market demand.
Swiftly and consistently acts to resolve operational barriers to accommodating volume growth, and referring provider/patient needs.
Regularly communicates operational opportunities or challenges to sales team.
Ensures imaging areas are equipped with functional emergency equipment and supplies and maintains a constant state of readiness to competently react to and assist nurses and/or physicians in the management of emergency situations.
Performs and documents ongoing quality assurance and quality improvement activities for areas of responsibilities.
May be asked to assume some of the duties of Administrator or Director of Center Operations when the Administrator or Director of Center Operations is unavailable.
Achieves organizational patient satisfaction goal and ensures self and staff demonstrate consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer.
Facilitates prompt follow up and creates action plan to address and implement training and/or other strategies to improve patient satisfaction service line scores.
Responsible for management of staff and functions of designated areas.
Performs all other duties as assigned.
Experience:
Must have five years experience working in medical imaging.
Must have knowledge of all areas of department functions as needed for supervision of staff.
EDUCATION:
Graduate of an accredited program in Radiology, Nuclear Medicine technology, or equivalent in experience.
LICENSE/CERTIFICATION REQUIREMENTS:
Must meet the state licensure requirement for the state in which they practice.
BLS certification within first 60 days of hire.
Radiologic Technologists must be certified by the American Registry of Radiologic Technologist (ARRT) in Radiography and maintain current valid registration from ARRT.
Must also hold an advanced registration through ARRT in another modality or obtain it within their first 12 months of employment.
SKILLS/ABILITIES:
Skill in operation of radiographic equipment as well as applicable ancillary equipment.
Ability to work independently and multitask.
Ability to provide documentation accurately and concisely.
Demonstrates understanding of human cross-sectional anatomy, physiology, pathology, radiopharmacology, and medical terminology.
Knowledge of computer applications, including information and billing systems, keyboard iPI226164641 Recommended Skills Anatomy Basic Life Support Billing Clinical Practices Clinical Works Computer Keyboards Estimated Salary: $20 to $28 per hour based on qualifications.
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